Reader’s Query: What to e-book as a Hilton Diamond to get a set improve?

A LoyaltyLobby reader despatched us a query in regards to the upgrades to the Hilton Diamond member suite and whether or not it’s best to e-book an ordinary or superior room to have a greater likelihood of getting one.

Readers are inspired to ship us questions, feedback or opinions by way of e mail, Fb, Twitter, or Instagram. We are going to attempt to cowl them right here a couple of instances per week.

You’ll be able to entry Hilton Honors right here.

READ MORE: Hilton Honors charges and bonus factors

Right here is the query:

I’ve a query about Hilton stays. I’m a Diamond member and to improve to a set, I ought to e-book for a mid-range room or simply an ordinary room

Such a brief however sophisticated query.

Honors Elite Profit Matrix:

The advantages of diamond

Based mostly on the reader’s title, I assume I dwell in Asia.

Upgrades are at all times based mostly on availability. In case you completely want a set, I counsel you to e-book one or negotiate a paid improve. The Hilton program doesn’t assure an improve with one or two classes from the reserved room sort.

Hilton launched International Computerized Upgrades final 12 months (we have coated them a number of instances), and the keep is prone to be up to date earlier than anybody on the property even seems at it.

The kind of up to date room or suite is determined by the room / suite varieties that the property has assigned. For instance, typically the automated improve takes place in an government room, however it’s throughout an evening shift earlier than the improve stays in a set.

If the improve didn’t happen earlier than check-in, it’s best to at all times take a look at what stock the resort sells all through your keep. It would not harm to barter with the reception about free upgrades.

Luxurious resort lodges, suppose Waldorf Astoria, Conrad and the like, normally have improve costs out there, particularly when you used factors to e-book. Generally the charges could also be affordable, whereas different instances they could not. These luxurious properties additionally are inclined to have a better share of residences out there than your common resort.

It is best to notify the resort upfront if you’re celebrating an important day, corresponding to a birthday.

There’s an in-app chat possibility for among the lodges, which lets you ship a textual content message to the resort earlier than the beginning of your keep. I am unsure what number of days earlier than this opens.

It would not harm to take a enterprise card from a resort supervisor and allow them to know once you return.

The perfect upgrades are inclined to enchantment to repeat visitors.


Getting good resort upgrades is commonly sophisticated.

Many packages promise their elite members free upgrades to residences as much as customary throughout their keep, however this execution is left to particular person lodges.

Hilton’s world automated updates attempt to automate the improve and be certain that the upgraded rooms and residences are for the highest members of this system.

I have a tendency to return to lodges that always improve me to a set, like the place I write this from, and never return to those that do not. I e-book the usual room and hope for the perfect that works more often than not.

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