Fall Guys gamers reported that they had been buying objects for preview functions on account of an error within the recreation’s retailer, and Mediatonic was refusing refunds.
The problem, reported by greater than 70 customers on a number of Reddit threads, happens when a participant previews objects comparable to costumes within the Fall Guys retailer.
Usually, gamers have to substantiate their purchases, however gamers at the moment are complaining that their in-game forex is being taken in trade for objects with none affirmation from the participant.
Fall Guys Free For All Season Go Trailer
A Mediatonic spokesperson offered the next assertion to VGC:
“What is going on within the recreation shouldn’t be meant and we’re actively addressing it. The customer support response was additionally unacceptable and we’ll present a greater various for all these affected.”
Mediatonic issued one other assertion by way of its social media accounts, apologizing for the error and pledging to honor all refund requests for cosmetics.
A video posted by consumer u/DerpyDog24 seems to point out the issue in motion. When a consumer clicks on an merchandise to preview it, the acquisition is robotically accomplished.
Consumer u/ChunkyPeat posted an e mail on Reddit that he claims is from Fall Guys participant help. It reads:
Thanks for the reply.
Please let me appropriate one thing out of your response.
You mentioned it was a “bugged buy” and a “identified challenge”. None of this stuff are like that.
The acquisition was made by you, not a bug. Whether or not it was intentional or not, it nonetheless is.
This isn’t a “identified drawback” as a result of it’s not an issue. Objects can’t be bought robotically by the system, they at all times require enter from the participant. Once more, unintentional or not, you enter this and buy the merchandise.
In accordance with our EULA, which you conform to, all purchases are closing and non-refundable.
I apologize for any confusion this has triggered and hope I’ve cleared this up for you.
Fall guys help gamers
VGC has contacted Mediatonic to confirm this e mail and search touch upon the difficulty.
In response to the alleged e mail, a number of customers are reporting on Reddit that going on to Epic, the writer of Fall Guys, is not working both.
Regardless of sharing a writer, Fall Guys hasn’t embraced Fortnite’s refund coverage, which group members have been asking for.
The tone of the e-mail has additionally rubbed gamers the mistaken approach, with consumer u/TokiDokiPanic writing: “Oops. The message they ship you is horrible. This can be a well-known bug, but MT and Epic refuse to confess it exists”.
One other consumer added: “That is not a really skilled reply from their customer support in my view. And the way can they are saying there isn’t any such factor as a bug? Lots of people are having the identical drawback.”
Fall Guys went free-to-play on June 21, almost two years after the chaotic battle royale recreation initially debuted on PS4 and PC.
On the identical day, it was additionally launched for the primary time on Nintendo Change, Xbox Sequence X/S, PS5 and the Epic Video games Retailer.
The PC model has additionally been faraway from sale on Steam, though current house owners will “proceed to obtain full help and all of the tasty updates coming to different platforms”.
Based on Mediatonic, Fall Guys hit 50 million gamers two weeks after going free-to-play.