EDF ‘technical drawback’ may price our church £1,800 in vitality payments | the cash

I’m altering our church’s vitality provider however have a nightmare with EDF as our low-cost electrical energy deal is being canceled as they’re blocking one of many exchanges on the EDF meter.

Though we’re a church and a charity, we now have enterprise accounts for utilities. Our billing is difficult with 5 meters (two electrical and one fuel set within the church, and one other fuel and electrical set within the church corridor).

We had 4 accounts with three vitality corporations they usually all expired at totally different instances, in order treasurer in 2020, I used a dealer to get the very best offers I may. Lastly, once they all change, they may expire on the identical date, October 2023.

Initially, all the pieces went properly and three meters had been handed over to new suppliers. However I’ve hit a brick wall with EDF above the electrical energy meter within the church corridor.

I mentioned in February I wished to cancel the EDF contract, however once I tried to take over Corona Power the next month, the transfer was rejected as a result of “all of the meters related to this provide haven’t been registered by the brand new provider”.

EDF instructed me there had been a mix-up (they had been the provider of the church and the church corridor, albeit with separate accounts) and promised to place a observe on file so it would not occur once more.

On the finish of March, our fastened fee take care of EDF ended and Corona had 4 extra journeys to take over. And our new contract was canceled in Might.

Like many church buildings, we additionally suffered in the course of the lockdown

All our reserves had been used up. We thought we had been OK with our electrical energy costs till subsequent fall.

Once we shopped round for a substitute Corona deal, we could not get anyplace close to the 16.5pa kilowatt hours (kWh) it provided, and EDF was the most affordable we may discover.

SM Shanklin, Isle of Wight

You had been improper on a uncommon technical concern the place EDF’s system thought the church and church corridor ought to be moved collectively. EDF says: “The change has been blocked as a consequence of a system drawback. We remorse not investigating additional after we had been contacted about it.

After our intervention, a profitable change lastly passed off in June. EDF honored the fixed-rate deal in your interregnum and provided £150 in compensation.

Nevertheless, you thought-about it inadequate and rejected it. Your new take care of Sensible Power Enterprise doubles the unit worth you secured from Corona, costing round £1,800 extra over the time period of the contract, primarily based on earlier utilization ranges.

You will complain to the Power Ombudsman.

We welcome letters however can not reply individually. E-mail us at or write to Shopper Champions, Cash, The Guardian, 90 York Manner, London N1 9GU. Please embody a daytime telephone quantity. All submissions and publication of letters are topic to our phrases and circumstances

About the author


Leave a Comment